Before your next hello.

Wingmate is for travellers aged 18 and over. You need an account and trip details to meet other passengers.

Open Wingmate in your browser. You can add it to your phone’s home screen.

Enter your trip details in the app, including your airport, terminal and departure time. Check them against your airline’s information and update them if they change.

A trip can start at Barcelona (BCN), Vienna (VIE), London Heathrow (LHR) or London Gatwick (LGW), and go on to any of 85 destinations. Trips from other airports are refused for now, rather than dropping you into an empty terminal. Being on the list does not mean anyone else is checked in.

With Google, or with your email address — Wingmate sends a four-digit code and there are no passwords. Apple sign-in is not switched on yet.

Other travellers need to be checked in and match your preferences to appear. Check your trip details and preferences, and try again later. A match is not guaranteed.

Only after you have both chosen to reveal to each other.

No. Terminal groups are optional. Mutual reveal still applies to photos, one person at a time.

Choose up to three questions to answer on your profile, alongside your “Who am I” card, travel history, favourite countries and languages. Someone can like a specific card and add a comment.

Chats support pictures and voice notes. Voice recording depends on your device and microphone permission.

Where terminal venue data is available, chat suggests places near your gate areas. Tapping a suggestion drafts an invitation; you choose whether to send it. Coverage currently includes Vienna and Barcelona.

No. Wingmate does not check identities or backgrounds. Meet in a busy public place, keep your belongings with you and stay aware of boarding time.

Use the block or report controls in the app. If you are in immediate danger, contact airport security or a member of airport staff.

Detailed terminal maps and food listings currently cover Vienna (VIE) and Barcelona (BCN). Other airports can still appear in the trip picker without detailed map coverage.

The terminal map shows counts by gate area, not individual passenger pins. Your own gate can be marked on the map.

Security waits are estimates from traveller reports. Venue details come from OpenStreetMap, and opening hours appear only where supplied. Check airport signs and allow enough time to board.

Yes. Create an open terminal group or a private group with a friend, then share its invite link. The person who started the group can rename it. Groups hold up to six people.

A free account can be in one terminal group at a time. Pro supports up to three. Ride-group membership is separate.

No. The Ride lane helps travellers with similar departure times coordinate sharing a car. A car group has room for four people; an XL group has room for five. Arrange the actual journey yourselves.

The app is free: three reveals a trip and one terminal group. Wingmate Pro is €4.99 a month or €29.99 a year, with the first seven days free, and a Trip Pass covers 72 hours for €1.99.

No. The payment provider is not switched on in the live app, which says “Test mode · No money moves” on the Pro screen. Nothing is charged and no subscription starts.

In the app, in two taps. Pro keeps running until the period you paid for ends. Starting a subscription means giving up the fourteen-day right of withdrawal, which the app asks you to confirm.

Yes. Turn off your visibility in the You tab to stop appearing in other people’s feeds.

You → Settings: privacy and safety, your block list, the notification switch, the app language, the legal documents, and signing out or deleting your account.

Open You → Delete account and confirm. If a running subscription cannot be cancelled, deletion stops so you are not left paying for a deleted account. Payment, consent and moderation records have separate retention periods in the Privacy Notice.

Your terminal check-in expires one hour after boarding. Trip data is deleted within two hours after landing. A chat is kept only if both people choose to keep in touch.

No. Your account and profile remain for future trips until you delete your account from the You tab. The Privacy Notice explains retention for other records.