Wingmate
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Safety tips

Version 2026-09-15

In short

  • Wingmate does not check identities or backgrounds.
  • Stay in public, stay airside, stay in control of your bags.
  • If you are in danger: airport security or 112.

Before you meet

  • Get a feel for someone in the chat first. Take your time before revealing your photo or seat.
  • Remember that profiles are not verified. People may not be who they say they are.
  • Never send money, card details, codes or copies of your passport or boarding pass.

When you meet

  • Meet in a busy public place inside the terminal — a café, a gate area, a lounge.
  • Keep your luggage, passport and phone with you. Never agree to watch or carry someone else’s bag.
  • Watch your drink and your boarding time.
  • Tell a friend who you are meeting and where.
  • You can leave at any moment, for any reason.

After landing

  • A shared taxi or an onward meeting is your decision. Use official taxi ranks and share your trip with someone you trust.
  • Chats disappear after the trip unless you both chose to keep in touch. Only share other contact details when you are sure.

If something is wrong

  • In danger or threatened: contact airport security, any airport staff member, or call 112.
  • Block and report the person in the app. Reports are confidential.
  • If you were a victim of a crime, you can report it to the police at the airport.